Trenvl Terms

1. Purpose

The purpose of these Terms is to stipulate the rights, obligations, and responsibilities between the Company and Members, as well as other necessary matters, in using the online platform and related services (hereinafter "Services") operated by TRNVL (hereinafter "Company").

2. Definition of Terms

The definitions of terms used in these Terms are as follows.

• "Services" means all related services including travel, accommodation, tours, K-Beauty, goods, vehicles, and guides provided through the TRNVL website and mobile web/app operated by the Company.
• "Member" means a customer who has agreed to these Terms, entered into a service use agreement with the Company, and uses the Services after being assigned an ID and password.
• "Non-member" means a person who uses some of the Services provided by the Company without membership registration.
• "Partners/Suppliers" means corporate or individual business operators who have partnered with the Company and provide products or services, such as hotels, tour operators, hospitals/clinics, and vehicle/guide companies.
• "Reservation" means an act in which a Member selects a specific product or service through the Services and expresses their intention to use it by proceeding with payment.

3. Effectiveness and Changes to Terms

• These Terms become effective when posted on the Service screen or notified to Members by other means.
• The Company may revise these Terms within the scope that does not violate relevant laws and regulations.
• When the Terms are changed, the Company will announce the changes through service announcements from 7 days prior to the effective date (30 days prior for changes unfavorable or significant to Members).
• If a Member does not agree to the changed Terms, they may terminate the use agreement by withdrawing their membership. If they continue to use the Services after the effective date of the changed Terms, they are deemed to have agreed to the changed Terms.

4. Conclusion of Use Agreement and Membership Registration

• The use agreement is established when a person who wishes to become a Member (hereinafter "Applicant") fills in member information according to the form determined by the Company, agrees to these Terms, and the Company approves it.
• The Company may not approve a membership application or may terminate the use agreement afterwards in the following cases:
  • When applying using another person's name or false information
  • When required information is falsely entered or omitted during application
  • When intending to use the Services for fraudulent purposes
  • When there is a history of losing membership qualification by violating relevant laws or these Terms
• Members must promptly update their member information on My Page if there are any changes to the information provided during registration.

5. Account and Password Management

• The responsibility for managing the ID and password lies with the Member.
• Members cannot lend, transfer, or allow third parties to use their account and password.
• The Company is not responsible for damages caused by account information being stolen or illegally used due to a Member's negligence.
• If a Member becomes aware of account theft or unauthorized use, they must immediately notify the Company and follow the Company's guidance.

6. Provision and Changes to Services

• The Company provides the following services:
  • Reservation/purchase intermediary services for hotels/accommodations, tours/experiences, K-Beauty (medical/beauty), goods, vehicles/guides, etc.
  • Information provision services related to travel and study abroad
  • Other services determined by the Company
• The Company may change or suspend service content according to operational or technical needs, and will announce this in advance. However, if advance notice is difficult due to unavoidable circumstances, it may be announced afterwards.

7. Reservation, Payment, and Cancellation/Refund

• Members can proceed with reservation and payment after checking product information provided by Partners/Suppliers within the Services.
• Reservation confirmation is based on payment completion and final confirmation by Partners/Suppliers.
• Cancellation and refund policies for each product follow the product detail page and separate notices (vouchers, notification emails, etc.), and the Company's general cancellation and refund policy is posted on the "Cancellation & Refund Terms" page.
• Cancellations due to Member reasons (personal schedule changes, flight cancellations, visa issues, etc.) are processed according to the cancellation policy of the relevant product.
• If a reservation is canceled due to Partner circumstances, natural disasters, safety issues, etc., the Company or Partner will suggest alternative products or refund the payment amount to the extent possible.

8. Personal Information Protection

The Company collects and uses minimum personal information within the scope necessary to provide Services, and details related to the processing of personal information follow the separate 「Privacy Policy」. The Privacy Policy can be found on a dedicated page within the Services.

9. Member Obligations

• Members must comply with relevant laws and regulations, these Terms, service use guides, and announcements.
• Members must not engage in the following acts:
  • Registration and reservation using false information or others' information
  • Profit-making activities using the Services (advertising, sales activities, etc. without prior permission from the Company)
  • Acts that infringe on the intellectual property rights, reputation, personal information, or other rights of the Company or third parties
  • Acts that interfere with normal operation of Services or cause system overload
  • Other acts contrary to public order and good morals
• Members must comply with the usage regulations of Partners/Suppliers in relation to their reservations and use.

10. Company Obligations

• The Company does not engage in acts prohibited by relevant laws and these Terms or contrary to public order and good morals, and strives to provide stable Services.
• The Company establishes and discloses a Privacy Policy for personal information protection and implements technical and administrative protective measures to safely manage users' personal information.
• The Company strives to promptly address legitimate opinions or complaints raised by Members regarding the Services and informs Members of the processing process and results.

11. Service Use Restriction and Contract Termination

• If a Member violates these Terms or relevant laws, the Company may restrict service use or terminate the use agreement without prior notice.
• Members may terminate the use agreement at any time through the membership withdrawal function within the Services. However, as it may affect ongoing reservations and transactions, Members must check their reservation status before withdrawal.
• When the use agreement is terminated, personal information and data, except for information that the Company must retain according to relevant laws and the Privacy Policy, will be destroyed without delay.

12. Limitation and Exemption of Liability

• The Company is not directly responsible for the quality, safety, legality, timely provision, etc. of the products and services themselves provided by Partners/Suppliers, and such responsibility lies with the Partners/Suppliers.
• The Company is not responsible for service interruptions or failures due to force majeure such as natural disasters, power outages, communication failures, or system failures.
• The Company is not liable for service use failures, information leaks, damages, etc. caused by Member's fault.
• The Company does not intervene in disputes between Members or between Members and third parties, and is not responsible for resulting damages.

13. Intellectual Property Rights

• Rights to all content related to the Services, including trademarks, logos, designs, page composition, text, and images, belong to the Company or legitimate rights holders.
• Members may not use the above content by reproduction, transmission, distribution, creation of derivative works, etc. without prior written consent from the Company.

14. Dispute Resolution and Governing Law

• If a dispute arises between the Company and Members regarding service use, efforts will be made to resolve it amicably through consultation between the parties.
• If not resolved through consultation, 「Republic of Korea Laws」 will be the governing law, and jurisdiction will follow provisions in relevant laws such as the Civil Procedure Act.

Announcement Date: 2025-01-01
Effective Date: 2025-01-01