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Cancellation & Refund Terms
Policies for 5 categories: Hotel & Stay · Tour · K-Beauty · Goods · Vehicle & Guide
Common Cancellation & Refund Policy
- Reservation confirmation is based on payment completion.
- Cancellation and refund are available through Customer Center & My Page.
- Supplier policy takes priority.
- The closer to the scheduled date, the lower the refund amount.
- Special offers and promotional products may be non-refundable.
- Refunds take 3-10 days based on the same payment method.
Hotel & Stay Cancellation Policy
- 7 days before check-in: Full refund
- 3-6 days before check-in: 50% refund
- 2 days before check-in ~ day of & no-show: Non-refundable
- Peak season/promotional rates may be non-refundable upon booking
Tour Cancellation Policy
- 5 days before use date: Full refund
- 2-4 days before: 50% refund
- 1 day before ~ day of: Non-refundable
- Operator cancellation due to weather/minimum number not met → Full refund
- Late arrival/early departure: Non-refundable
K-Beauty Cancellation Policy
- 3 days before appointment: Full refund
- 2 days before appointment: 50% refund
- 1 day before/day of appointment: Non-refundable
- No refund after treatment
- Late arrival/no-show: Non-refundable
Goods Cancellation Policy
- Within 1 hour of order: Cancellation available
- After shipping preparation/dispatch: Cancellation not available
- Defective/wrong delivery: Exchange available within 24 hours of receipt
- No refund if opened/damaged
Vehicle & Guide Cancellation Policy
- 5 days before use date: Full refund
- 2-4 days before: 50% refund
- 1 day before/day of: Non-refundable
- Schedule changes after guide/driver assignment possible up to 48 hours before
- Customer reasons (late arrival/no arrival, etc.): Non-refundable
- Provider cancellation: Full refund
Cancellation & Refund Terms
Policies for 5 categories: Hotel & Stay · Tour · K-Beauty · Goods · Vehicle & Guide
Common Cancellation & Refund Policy
- Reservation confirmation is based on payment completion.
- Cancellation and refund are available through Customer Center & My Page.
- Supplier policy takes priority.
- The closer to the scheduled date, the lower the refund amount.
- Special offers and promotional products may be non-refundable.
- Refunds take 3-10 days based on the same payment method.
Hotel & Stay Cancellation Policy
- 7 days before check-in: Full refund
- 3-6 days before check-in: 50% refund
- 2 days before check-in ~ day of & no-show: Non-refundable
- Peak season/promotional rates may be non-refundable upon booking
Tour Cancellation Policy
- 5 days before use date: Full refund
- 2-4 days before: 50% refund
- 1 day before ~ day of: Non-refundable
- Operator cancellation due to weather/minimum number not met → Full refund
- Late arrival/early departure: Non-refundable
K-Beauty Cancellation Policy
- 3 days before appointment: Full refund
- 2 days before appointment: 50% refund
- 1 day before/day of appointment: Non-refundable
- No refund after treatment
- Late arrival/no-show: Non-refundable
Goods Cancellation Policy
- Within 1 hour of order: Cancellation available
- After shipping preparation/dispatch: Cancellation not available
- Defective/wrong delivery: Exchange available within 24 hours of receipt
- No refund if opened/damaged
Vehicle & Guide Cancellation Policy
- 5 days before use date: Full refund
- 2-4 days before: 50% refund
- 1 day before/day of: Non-refundable
- Schedule changes after guide/driver assignment possible up to 48 hours before
- Customer reasons (late arrival/no arrival, etc.): Non-refundable
- Provider cancellation: Full refund
Cart
Cart
Please note that the amount will be recalculated based on the exchange rate at the time of reservation, not at the time the items are added to the cart.
or instant confirmation items, your reservation will be confirmed immediately once the payment is completed.
For items requiring confirmation within 30 minutes, we will check the availability and then send you a quotation. Please check the quotation sent via the reservation status page or email, and proceed with payment after confirmation.
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