Trenvl Terms

Travel Safety Guidelines

Unlike general travel agencies that sell/package group tours, Travel acts only as an intermediary to book local travel services such as hotels, tours, and tickets with minimal fees for the convenience of free travel. Therefore, we are not directly involved in the operation of these products, and you must choose and use the products at your own discretion and take full responsibility for your own safety while using them.
Also, since all products are operated by local companies, accidents are covered according to local insurance and laws. If you get injured or have an accident, you must report it immediately to the company staff or tour guide and take action on the spot. If you return to Korea without taking any action, you may not be eligible for any compensation or treatment.
Local insurance coverage may be insufficient, so we strongly recommend that you purchase separate travel insurance in Korea before your trip.

• ㆍAlways wear a seatbelt when using a vehicle.
• ㆍAlways look around carefully when getting in/out of a car or crossing the street.
• ㆍBe especially cautious when swimming or participating in marine sports.
• ㆍWarm-up is essential before swimming, and never swim after drinking alcohol or overeating.
• ㆍThose who are physically or mentally weak, have health issues, or other illnesses should refrain from using products that involve strenuous activity.
• ㆍBe especially careful to avoid losing valuables or cash.

• ① Hotels / Accommodations
  • ㆍDo not use the swimming pool outside of the designated hours or without a lifeguard present. Also, do not swim after drinking alcohol.
  • ㆍDiving in the pool is strictly prohibited.
  • ㆍChildren must always be accompanied by a guardian when using hotel facilities like pools.
  • ㆍDo not drink tap water other than the provided bottled water, and be careful to avoid foods that may cause allergies.
  • ㆍKeep valuables in a safe or secure them properly to avoid loss or theft.
  • ㆍBe careful as the bathroom, bedroom, and poolside floors may be slippery.
  • ㆍCheck the emergency exit routes indicated after checking in.
  • ㆍBe careful not to damage property. If you damage property due to your own negligence, you must compensate for it yourself.
  • ㆍDo not lean on balcony railings or leave children alone on balconies due to the risk of falling.
• ② Tours
  • ㆍTour products that include marine (water) sports or activities involve potential risks of accidents, injuries (including death), or property loss. Wearing safety gear (life jackets, etc.) is mandatory, and you must follow the local guide’s instructions and pay close attention to your own safety.
  • ㆍTours including marine sports (speed boats, snorkeling) or activities (zipline, ATV, elephant trekking, etc.) require checking your health and mental condition in advance. Those with health problems or weakness cannot join these tours.
  • ㆍDo not stand up while the speed boat is moving, and refrain from using it if you have back problems. Only board/disembark when instructed by the crew or guide.
  • ㆍWear aqua shoes to protect marine life and for your safety. Avoid touching jellyfish, sea urchins, and other marine life.
  • ㆍDo not touch or feed wild animals such as monkeys or elephants during the tour.
• ③ Vehicles
  • ㆍAlways wear your seatbelt.
  • ㆍAlways look around when getting on or off.
  • ㆍCheck carefully not to leave anything behind when you get off.
• ④ Golf
  • ㆍStop playing and move to a safe place if it rains or there is lightning.
  • ㆍAlways watch your surroundings as golf balls may fly unexpectedly.
  • ㆍFollow the caddie’s instructions carefully.
  • ㆍLet the caddie drive the cart; do not drive it yourself.
  • ㆍStay hydrated to avoid dehydration or heatstroke in hot weather.
  • ㆍBe cautious of snakes, bees, or other animals and insects that may appear on golf courses.
• ⑤ Spas (Massage) or Tourist Attractions
  • ㆍIf you feel pain or an allergic reaction during a massage, inform the therapist immediately.
  • ㆍCheck safety instructions at tourist sites or facilities before using them.
  • ㆍDo not touch or provoke animals at zoos to avoid being bitten or injured.

※ There may be various other risk factors during travel, and it is impossible to list them all, so please pay thorough attention to your personal safety at all times during your trip.