Trenvl Terms

ℹ️ Trenvl Reservation Cancellation & Refund Guide

Cancellation & Refund Terms

Cancellation and refund policies for 5 product categories: Hotel & Stay · Tour · K-Beauty · Goods · Vehicle & Guide.

Common Cancellation & Refund Policy ALL

The following common policies apply to all products available for reservation on Trenvl.

Reservation confirmation is based on payment completion.
Cancellation and refund are only available through Trenvl Customer Center and My Page.
Each product is subject to separate cancellation policies of the supplier (hotel, hospital, shop, vehicle company, guide, etc.) as a priority.
Fees and refundable amounts are calculated based on the time of cancellation request, and the refund amount decreases as the usage date approaches.
Some special offers, promotions, and instant confirmation products may not be cancelable or refundable after booking.
Cancellations due to customer reasons (change of mind, schedule change, flight cancellation, visa issues, etc.) will be processed according to the supplier's policy.
Refunds are processed only through the same payment method and may take 3-10 business days.

Hotel & Stay Cancellation Policy Hotel & Stay

Cancellation and refund policy for accommodation reservations including hotels, guesthouses, and residences.

Up to 7 days before check-in: Full refund of payment amount
3-6 days before check-in: 50% refund of payment amount
2 days before check-in ~ day of / No-show: Non-refundable
Peak season, holidays, event periods, and promotional rates may be non-refundable immediately upon booking.

Tour Cancellation Policy Tour

Cancellation and refund policy for daily tours, package tours, and experiential tour products.

Up to 5 days before use date: Full refund of payment amount
2-4 days before use date: 50% refund of payment amount
1 day before use date ~ day of: Non-refundable
If the tour is canceled due to minimum departure number not met, bad weather, natural disasters, or operator circumstances, a full refund will be provided.
In case of customer lateness, early departure, or non-participation due to personal reasons, partial or full refund is not available.

K-Beauty Cancellation Policy K-Beauty

Cancellation and refund policy for K-Beauty related reservations including beauty clinics, dermatology, plastic surgery, spas, and care services.

Up to 3 days before appointment: Full refund of payment amount
2 days before appointment: 50% refund of payment amount
1 day before appointment · day of: Non-refundable
After treatment, procedure, or care has already been performed, refund is not available.
In case of lateness or no-show (unannounced absence), the reservation amount is completely non-refundable.

Goods Cancellation Policy Goods

Cancellation and refund policy for products provided in delivery/pickup format (goods, general items, etc.).

Before shipping preparation (within 1 hour after order): Cancellation available through My Page or Customer Center
During shipping preparation · after dispatch: Cancellation and simple change of mind refund not available
In case of product defect or wrong delivery, exchange or refund is available if reported to Customer Center within 24 hours of product receipt.
If the product and packaging (box, components, etc.) are damaged or lost, or if there are signs of use, refund is not available.
Hygiene products such as cosmetics and food are non-exchangeable/non-refundable after opening.

Vehicle & Guide Cancellation Policy Vehicle & Guide

Cancellation and refund policy for rental cars, chartered vehicle services, vehicle services with drivers, and private/professional guide services.

Up to 5 days before use date: Full refund of payment amount
2-4 days before use date: 50% refund of payment amount
1 day before use date · day of: Non-refundable
After driver or guide assignment, schedule holding costs may apply, and refund restrictions may be imposed accordingly.
Schedule change requests are possible at least 48 hours in advance, and changes after that may not be accepted.
In case of non-use due to customer reasons such as lateness or not arriving at the designated location, refund is not available.
If service provision is impossible due to vehicle breakdown, guide health issues, natural disasters, etc., a full refund will be provided.

※ The above terms are examples, and if there are individual cancellation and refund policies stated on each product detail page and voucher, those policies take priority.

ℹ️ Trenvl Reservation Cancellation & Refund Guide

Cancellation & Refund Terms

Cancellation and refund policies for 5 product categories: Hotel & Stay · Tour · K-Beauty · Goods · Vehicle & Guide.

Common Cancellation & Refund Policy ALL

The following common policies apply to all products available for reservation on Trenvl.

Reservation confirmation is based on payment completion.
Cancellation and refund are only available through Trenvl Customer Center and My Page.
Each product is subject to separate cancellation policies of the supplier (hotel, hospital, shop, vehicle company, guide, etc.) as a priority.
Fees and refundable amounts are calculated based on the time of cancellation request, and the refund amount decreases as the usage date approaches.
Some special offers, promotions, and instant confirmation products may not be cancelable or refundable after booking.
Cancellations due to customer reasons (change of mind, schedule change, flight cancellation, visa issues, etc.) will be processed according to the supplier's policy.
Refunds are processed only through the same payment method and may take 3-10 business days.

Hotel & Stay Cancellation Policy Hotel & Stay

Cancellation and refund policy for accommodation reservations including hotels, guesthouses, and residences.

Up to 7 days before check-in: Full refund of payment amount
3-6 days before check-in: 50% refund of payment amount
2 days before check-in ~ day of / No-show: Non-refundable
Peak season, holidays, event periods, and promotional rates may be non-refundable immediately upon booking.

Tour Cancellation Policy Tour

Cancellation and refund policy for daily tours, package tours, and experiential tour products.

Up to 5 days before use date: Full refund of payment amount
2-4 days before use date: 50% refund of payment amount
1 day before use date ~ day of: Non-refundable
If the tour is canceled due to minimum departure number not met, bad weather, natural disasters, or operator circumstances, a full refund will be provided.
In case of customer lateness, early departure, or non-participation due to personal reasons, partial or full refund is not available.

K-Beauty Cancellation Policy K-Beauty

Cancellation and refund policy for K-Beauty related reservations including beauty clinics, dermatology, plastic surgery, spas, and care services.

Up to 3 days before appointment: Full refund of payment amount
2 days before appointment: 50% refund of payment amount
1 day before appointment · day of: Non-refundable
After treatment, procedure, or care has already been performed, refund is not available.
In case of lateness or no-show (unannounced absence), the reservation amount is completely non-refundable.

Goods Cancellation Policy Goods

Cancellation and refund policy for products provided in delivery/pickup format (goods, general items, etc.).

Before shipping preparation (within 1 hour after order): Cancellation available through My Page or Customer Center
During shipping preparation · after dispatch: Cancellation and simple change of mind refund not available
In case of product defect or wrong delivery, exchange or refund is available if reported to Customer Center within 24 hours of product receipt.
If the product and packaging (box, components, etc.) are damaged or lost, or if there are signs of use, refund is not available.
Hygiene products such as cosmetics and food are non-exchangeable/non-refundable after opening.

Vehicle & Guide Cancellation Policy Vehicle & Guide

Cancellation and refund policy for rental cars, chartered vehicle services, vehicle services with drivers, and private/professional guide services.

Up to 5 days before use date: Full refund of payment amount
2-4 days before use date: 50% refund of payment amount
1 day before use date · day of: Non-refundable
After driver or guide assignment, schedule holding costs may apply, and refund restrictions may be imposed accordingly.
Schedule change requests are possible at least 48 hours in advance, and changes after that may not be accepted.
In case of non-use due to customer reasons such as lateness or not arriving at the designated location, refund is not available.
If service provision is impossible due to vehicle breakdown, guide health issues, natural disasters, etc., a full refund will be provided.

※ The above terms are examples, and if there are individual cancellation and refund policies stated on each product detail page and voucher, those policies take priority.

Saved Items Reservation

Cart

Please note that the amount will be recalculated based on the exchange rate at the time of reservation, not at the time the items are added to the cart.

or instant confirmation items, your reservation will be confirmed immediately once the payment is completed.

For items requiring confirmation within 30 minutes, we will check the availability and then send you a quotation. Please check the quotation sent via the reservation status page or email, and proceed with payment after confirmation.