Customer Center

If you experience any problems, please contact Product Support within 24–48 hours of receiving the service. Our team will work with the provider to resolve the issue quickly.

Points are awarded for completed purchases, verified reviews, referrals, and selected promotional activities. The number of points earned may vary depending on the service.

You can redeem points during checkout. If a service is eligible for point payment, the option will be displayed on the payment page.

Yes. Some services, especially medical tourism or premium travel packages, include optional transportation assistance such as airport pickup or local transfers.

All payments made through Trenvl use secure gateways and encrypted systems to protect user information and ensure safe online transactions.

Cancellation and refund policies vary depending on the service provider. Please check the policy listed on each service page before booking or contact customer support for assistance.

All partner clinics, tour agencies, beauty centers, and experience providers are reviewed and verified to ensure safety, quality, and a reliable customer experience.

Yes. Trenvl offers multilingual content and customer support for global users. Language options are provided depending on the service category and partner institution.

You can book tours, beauty services, wellness programs, and medical consultations directly through the website. Simply select the service, choose your preferred date, and complete the booking form.

TRENVL offers an all-in-one K-lifestyle platform for international users, including travel, cultural experiences, beauty and wellness services, Korean language programs, accommodation links, and medical tourism assistance.