Trenvl Terms

• Credit Card / Debit Card
• Real-Time Bank Transfer
• Bank Transfer (only where separately provided by the Company)
• Easy Payment Services (such as Naver Pay, Kakao Pay, Toss Pay, and other methods provided by the Company)
• Other electronic payment methods separately designated by the Company

1. The user selects a product or service and enters the reservation or order information.
2. The user reviews the final payment amount, detailed terms of use, and the cancellation and refund policy.
3. The user proceeds with payment by selecting one of the available payment methods.
4. Once payment is successfully completed, the Company provides information allowing the user to confirm the reservation or order details.
5. For certain products, an additional confirmation procedure may be required before the reservation is finally confirmed.

The payment amount may include the sales price of the product or service, option charges, additional service fees, taxes (including whether value-added tax is included), and payment fees (if applicable).

The actual charged amount may differ slightly from the amount recognized by the user depending on exchange rates, card issuer policies, overseas authorization fees, and payment gateway (PG) policies.

Payment completion is based on the time when approval through the electronic payment method is granted or when the deposit is confirmed.

However, for certain products or services, even after payment is completed, final confirmation may be subject to confirmation of availability by local partners, accommodations, hospitals, educational institutions, or operators.

If a reservation cannot be confirmed due to reasons such as unavailability or sold-out inventory, the Company may notify the user and proceed with payment cancellation or refund procedures.

If bank transfer is selected, the user must deposit the payment into the account designated by the Company within the specified deadline. If the depositor’s name differs from the orderer’s name, confirmation may be delayed.

If payment is not confirmed within the deposit deadline separately set by the Company, the relevant reservation or order may be automatically canceled.

If a refund is required, it may be processed based on the refund account information provided by the user.

If a reservation or order is canceled after payment, the availability of a refund and the refund amount may vary depending on the cancellation and refund policy of the individual product, the timing of use, the partner’s policy, and applicable laws.

In the case of card payments, it may take a certain period of time for the refund to be reflected depending on the timing of the card issuer’s cancellation approval process.

Separate refund rules may apply to promotions, special offers, flight/accommodation-linked products, and customized products, so please make sure to review the detailed information before making payment.

• Payments may not be processed normally due to communication failures, delayed card approval, or payment gateway (PG) errors.
• If duplicate payments are made for the same order, users may request verification and a refund through the Company’s customer support center.
• If fraudulent transactions are suspected, such as unauthorized use of another person’s name or abnormal payment attempts, payment may be restricted or canceled.
• The Company may request identity verification or additional authentication within the necessary scope to provide a safe payment environment.

Inquiries regarding payments, receipt requests, refund requests, and duplicate payment verification may be submitted through the Company’s customer support center or 1:1 inquiry channel.

The Company processes submitted inquiries in accordance with applicable laws and internal policies.