Accommodation Type	All Hotel Residence Resort Pool Villa
Hotel Rating	All 3-Star Hotel [★★★] 4-Star Hotel[★★★★] 5-Star Hotel[★★★★★]
Price Range Search	0USD ~ 0USD and above
Bedrooms	3 Beds 2 Beds 1 Bed

Keyword	All Keywords #Test Tour
Tour Type	All Types Without Guide With Guide English Korean Join Tour Group Tour Private Tour Half-day Tour Full-day Tour Land Tour Sea Tour Admission Ticket Dinner Cruise Spa Show Restaurant
Price Range Search	0USD ~ 0USD and above

Trenvl Terms

Reservation Change & Cancellation Policy [This is a general policy; products with stricter cancellation policies than below will follow their own policy (as notified by product)]

Hotel Reservation Change & Cancellation Fees

Peak Season

Nov 1 ~ Mar 31 (next year)

15 days before check-in

Full refund

14 to 3 days before check-in

1 night fee per room as penalty

Within 3 days / same-day cancellation or no-show

No refund

Low Season

Apr 1 ~ Oct 31

8 days before check-in

Full refund

7 to 2 days before check-in

1 night fee per room as penalty

1 day before or same-day cancellation / no-show

No refund

- During peak season (Dec 20 ~ Jan 10), hotel cancellation policies may be stricter than Travel policies.

- Please be more cautious when booking or cancelling during this period. We will assist as much as possible in special cases.

Golf Reservation Change & Cancellation Fees

8 days before use

Full refund

7 to 4 days before use

50% of total amount

3 days before to same-day

No refund

Day Tours, Shows, Spas, Restaurants, Tickets Reservation Change & Cancellation Fees

2 days before use

Full refund

1 day before or same-day

No refund

Vehicle Reservation Change & Cancellation Fees

2 days before

Full refund

1 day before

50% of total amount

Same-day

No refund

Important Notes
When Changing or Cancelling

All deadlines are based on 18:00 Korea time. Requests received after 18:00 are considered as received the next day.

Check-in day calculation is based on business days (excluding Sat, Sun, and Thai holidays).

If the product provider's policy differs from Travel's, the provider's policy applies.

Non-refundable guaranteed bookings cannot be refunded regardless of remaining period.

For hotels, early check-out after check-in is non-refundable for the remaining nights.

Foreign guests (non-Korean passport holders) may be subject to different rates.

Frequent changes/cancellations (2+ times) may incur penalties even within refundable periods.

Cancellations must be requested via Travel. We are not responsible for disadvantages caused by directly contacting the hotel/vendor.

Notice on Domestic Travel Terms and Conditions

1. Legal Basis

This travel agency complies with the Standard Terms and Conditions for Domestic Travel (revised on December 16, 2021) in accordance with Articles 11 and 12 of the Tourism Promotion Act and notices issued by the Korea Fair Trade Commission. All reservations, cancellations, and refund rules for travel products are based on the standard terms and conditions set out below.

2. Standard Terms and Conditions for Domestic Travel (Summary of Cancellation & Refund Rules)

① Cancellation due to the traveler’s fault

Up to 30 days before departure: Deposit refunded in full (no penalty)
Up to 20 days before departure (30–20 days): 10% of the travel fee charged as penalty
Up to 10 days before departure (19–10 days): 15% of the travel fee charged as penalty
Up to 8 days before departure (9–8 days): 20% of the travel fee charged as penalty
Up to 1 day before departure (7–1 days): 30% of the travel fee charged as penalty
Cancellation on the day of departure: 50% of the travel fee charged as penalty

② Cancellation due to the travel agency’s fault

If the travel agency cancels the contract, the agency shall compensate the traveler according to the same penalty rates. However, force majeure events such as natural disasters, war, or government orders are exceptions.

③ Failure to meet the minimum number of participants

Cancellation notice given at least 7 days before departure: Full refund of deposit.
Cancellation notice given at least 1 day before departure: 30% of the travel fee charged as penalty.
Cancellation notice given on the day of departure: 50% of the travel fee charged as penalty.

④ Termination during travel

If the trip is terminated midway for safety or other unavoidable reasons: Refund for the remaining portion of the itinerary.
If the traveler leaves midway for personal reasons: No refund.

⑤ Force majeure / Disaster situations

In the event of force majeure such as infectious disease outbreaks or natural disasters, a full refund (including deposit) will be issued.

3. Change Policy

After the travel contract has been concluded, if the itinerary, transportation, or accommodation must be unavoidably changed, the traveler must be given prior explanation and consent. The agency shall provide substitute services of equal or higher standard. If services of a lower standard are provided, the price difference will be refunded. If certain services are omitted during the trip due to the agency’s fault, the corresponding amount will be refunded.

4. Notice on Application of Special Terms and Conditions

Some products such as hotels, flight tickets, performance tickets, and chartered buses may be subject to [Special Terms and Conditions] in addition to the standard terms. Special terms may impose higher cancellation or change fees than the standard terms, so please be sure to check the special terms listed at the bottom when making a reservation. Special terms will be indicated separately on each product detail page or on the reservation form.

Minegallery

Shinhan Bank 100-037-231179 KRW Account

Minegallery

Shinhan Bank 180-021-746794 USD/EUR Account

Change/cancellation requests are based on the time of inquiry through My Page 1:1 board or phone, and Korea office working hours. If you request on Sat 18:00 (Korea time), it will be treated as received on Monday.

Travel only acts as a booking agent, not a product seller. Any disputes (false advertising, deposits, etc.) must be resolved directly between you and the product provider.
Travel is not responsible for these matters.

Business days exclude Sat, Sun, and Korea public holidays.

Reservation Change & Cancellation Policy [This is the general cancellation policy. If a product has a stricter policy than the below, that policy will apply (per-product notice).]

Hotel Reservation Change & Cancellation Fees

Peak Season Nov 1 ~ Mar 31 (following year)	15+ days before check-in Full refund
14 ~ 3 days before check-in Penalty: 1 night charge per room	Within 3 days & same-day cancellation or no-show No refund
Low Season Apr 1 ~ Oct 31	8+ days before check-in Full refund
7 ~ 2 days before check-in Penalty: 1 night charge per room	Day before check-in / same-day cancellation or no-show No refund
- During the peak holiday period (Dec 20 ~ Jan 10), hotel policies may be stricter than Monkey Travel’s policy. - During this period, please make bookings/cancellations carefully. If there are special circumstances, we will do our best to negotiate with the supplier on your behalf. - Cancellation rules for partner products may differ from our own and can be checked at the time of booking or afterward in My Reservations.

Golf Reservation Change & Cancellation Fees

8+ days before use Full refund	7 ~ 4 days before use Penalty applies
3 days before ~ same-day No refund

Day Tours, Shows, Spas, Restaurants, Admission Tickets Reservation Change & Cancellation Fees

2+ days before use

Full refund

Day before or same-day

No refund

Vehicle Reservation Change & Cancellation Fees

2+ days before Full refund	Day before 50% of the total amount
Same-day No refund

Important Notes for Changes & Cancellations

All reference times are based on 18:00 Korea time. Requests received after 18:00 are considered received the next day.

Check-in date calculations are based on business days, excluding Saturdays, Sundays, and Thai public holidays.

If a supplier’s cancellation policy differs from Monkey Travel’s, the supplier’s policy applies.

Guaranteed bookings (e.g., non-refundable) announced in advance are non-refundable regardless of the remaining period.

For hotels, if you check out early after check-in, the remaining nights are non-refundable.

For hotel bookings, foreign nationals (including foreign passport holders) may be subject to separate rates.

For frequent changes/cancellations (2+ times), penalties may be charged by the supplier even if within a refundable period.

Cancellations must be requested through Monkey Travel; we are not responsible for any disadvantages from requesting cancellation directly to the hotel or vendor.

Notice on Domestic Travel Terms and Conditions

1. Legal Basis

2. Standard Terms and Conditions for Domestic Travel (Summary of Cancellation & Refund Rules)

① Cancellation due to the traveler’s fault

Up to 30 days before departure: Deposit refunded in full (no penalty)
Up to 20 days before departure (30–20 days): 10% of the travel fee charged as penalty
Up to 10 days before departure (19–10 days): 15% of the travel fee charged as penalty
Up to 8 days before departure (9–8 days): 20% of the travel fee charged as penalty
Up to 1 day before departure (7–1 days): 30% of the travel fee charged as penalty
Cancellation on the day of departure: 50% of the travel fee charged as penalty

② Cancellation due to the travel agency’s fault

③ Failure to meet the minimum number of participants

Cancellation notice given at least 7 days before departure: Full refund of deposit.
Cancellation notice given at least 1 day before departure: 30% of the travel fee charged as penalty.
Cancellation notice given on the day of departure: 50% of the travel fee charged as penalty.

④ Termination during travel

If the trip is terminated midway for safety or other unavoidable reasons: Refund for the remaining portion of the itinerary.
If the traveler leaves midway for personal reasons: No refund.

⑤ Force majeure / Disaster situations

In the event of force majeure such as infectious disease outbreaks or natural disasters, a full refund (including deposit) will be issued.

3. Change Policy

4. Notice on Application of Special Terms and Conditions

Minegallery

Shinhan Bank 100-037-231179 KRW Account

Minegallery

Shinhan Bank 180-021-746794 USD/EUR Account

Changes and cancellations are based on the time of your inquiry via My Page 1:1 board or by phone, and on the Thai office business hours. For example, if you post at 18:00 on Saturday (Thailand time), Saturday business hours have already ended and processing is not possible; it will be considered received on Monday for date calculation.

Trenble does not sell travel products itself; it only acts as a booking agent for the products you select. Therefore, any disputes regarding exaggerated advertising, false or insufficient information, deposits, etc., must be resolved directly between you and the company selling the product. Trenble is not responsible for these matters.

Business days exclude Saturdays, Sundays, and public holidays in Korea (i.e., based on Trenble’s working days).

Saved Items Reservation

Cart

Please note that the amount will be recalculated based on the exchange rate at the time of reservation, not at the time the items are added to the cart.

or instant confirmation items, your reservation will be confirmed immediately once the payment is completed.

For items requiring confirmation within 30 minutes, we will check the availability and then send you a quotation. Please check the quotation sent via the reservation status page or email, and proceed with payment after confirmation.