Agree to Terms

• Agree to Terms (Required)

  Terms of Service

  Effective Date: 2026-02-27

  These Terms of Service set forth the rights, obligations, and responsibilities between TRENVL.COM (the “Company”) and users in connection with the use of the website and related services provided by the Company.

  Article 1 (Purpose)

  The purpose of these Terms is to define the rights, obligations, responsibilities, and procedures for use between the Company and users in relation to the internet-related services (the “Services”) provided through TRENVL.COM (the “Site”) operated by the Company.

  Article 2 (Definitions)

  The terms used in these Terms shall be defined as follows:

  1. “Site” means the online platform TRENVL.COM established by the Company using information and communications equipment such as computers and mobile devices to provide goods, services, reservations, information, and content, and may also refer to the Company itself where the context so requires.
  2. “User” means any member or non-member who accesses the Site and uses the Services provided by the Company in accordance with these Terms.
  3. “Member” means a person who has registered as a member on the Site and may continuously use the Services provided by the Company.
  4. “Non-member” means a person who uses the Services provided by the Site without registering as a member.
  5. “Partner” means a third-party supplier, seller, medical institution, accommodation provider, travel business operator, educational institution, guide, or affiliated company that provides products or services through the Site.
  6. “Products, etc.” means travel products, accommodations, admission tickets, medical/beauty-related reservations, educational programs, various services, and any tangible or intangible goods or services provided or intermediated through the Site.

  Article 3 (Posting, Explanation, and Amendment of the Terms)

  1. The Company shall post the contents of these Terms and user protection information such as the Company’s trade name, representative’s name, business address, business registration number, mail-order business report number, and contact information on the initial screen of the Site or on a linked page.
  2. The Company may amend these Terms to the extent that such amendment does not violate applicable laws and regulations.
  3. If the Company amends these Terms, it shall specify the effective date, reason for amendment, and amended details, and announce them together with the current Terms on the Site at least 7 days prior to the effective date. However, if the amendment is unfavorable to users, the Company shall provide at least 30 days’ prior notice.
  4. If a user continues to use the Services after the effective date of the amended Terms, the user shall be deemed to have agreed to the amended Terms. However, if the changes are unfavorable to users, the Company may conduct a separate consent procedure where necessary.

  Article 4 (Supplementary Rules)

  Matters not specified in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Framework Act on Electronic Documents and Transactions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, the Act on the Regulation of Terms and Conditions, and other relevant laws and commercial practices.

  Article 5 (Provision and Changes of Services)

  1. The Company provides the following Services:
     • Travel, accommodation, transportation, tickets, education, medical tourism, beauty, and related information services
     • Reservation, ordering, payment, consultation, inquiry, and customer support services for products and services
     • Content provision, events, promotions, membership, and other ancillary services
     • Other services determined by the Company
  2. The Company may change all or part of the Services it provides due to operational or technical needs.
  3. If the content of the Services changes, the Company shall announce the reason for and details of the change in advance. However, if unavoidable, it may announce such changes afterward.

  Article 6 (Suspension of Services)

  1. The Company may temporarily suspend the provision of the Services in cases such as maintenance, inspection, replacement, failure of information and communications facilities, communication interruption, system failure, partner service failure, or other significant operational reasons.
  2. The Company may restrict or suspend all or part of the Services in cases of force majeure such as natural disasters, national emergencies, power outages, hacking, or traffic surges.
  3. If the provision of Services is suspended pursuant to Paragraph 1 or 2, the Company shall notify users in advance. However, if advance notice is not possible due to unavoidable circumstances, notice may be given afterward.

  Article 7 (Membership Registration)

  1. A user may apply for membership by filling out the membership registration form designated by the Company and agreeing to these Terms and related notices.
  2. The Company shall accept an application for membership unless there are special circumstances.
  3. The Company may refuse an application for membership or, after approval, restrict or revoke membership in any of the following cases:
     • If false information is provided or another person’s information is used
     • If required information is omitted or entered inaccurately
     • If the application is made for purposes that violate applicable laws or these Terms
     • If it is significantly difficult to approve for technical or operational reasons
     • Any other case reasonably deemed inappropriate by the Company
  4. Membership shall be established at the time the Company’s acceptance reaches the applicant.

  Article 8 (Changes and Management of Member Information)

  1. If there is any change to the information provided at the time of registration, the member shall promptly update such information.
  2. Members shall manage their account information, including their ID and password, at their own responsibility and shall not allow any third party to use it.
  3. The Company shall not be liable for any disadvantages arising from negligent management, unauthorized use, or provision to a third party of a member’s account information, unless caused by the Company’s willful misconduct or gross negligence.

  Article 9 (Withdrawal and Restriction of Membership)

  1. A member may request withdrawal from membership at any time, and the Company shall process such request in accordance with applicable laws and internal procedures.
  2. The Company may restrict or revoke membership after prior notice if a member falls under any of the following:
     • If the member violates these Terms or applicable laws
     • If the member infringes the rights of others or interferes with the operation of the Services
     • If the member attempts orders, reservations, payments, or refunds through improper means
     • If the member falls under reasons specified by Company policy, such as long-term non-use
  3. The handling, retention, and destruction of personal information related to withdrawal or loss of membership shall be governed by applicable laws and the Privacy Policy.

  Article 10 (Obligations of Users)

  Users shall not engage in any of the following acts:

  • Registering false information or misappropriating another person’s information
  • Using the Site for profit-making purposes, unauthorized advertising, spam, or promotional activities without prior approval from the Company
  • Infringing the copyrights, trademarks, personal information, reputation, or other rights of the Company or any third party
  • Interfering with the normal operation of the Site
  • Engaging in acts threatening security, such as hacking, crawling, scraping, abnormal automated access, or distributing malicious code
  • Posting or transmitting illegal information or information contrary to public order and morals
  • Any other act in violation of applicable laws or Company policies

  Additional Special Terms

  These Special Terms apply to reservation, cancellation, refund, travel product, and medical/beauty-related services among the platform services provided by TRENVL.COM (the “Company”). If any provision of these Special Terms conflicts with other provisions of these Terms, these Special Terms shall prevail only for the relevant services.

  Article 22 (Reservation, Cancellation, and Refund Policy)

  1. The availability of reservations, eligibility for cancellation, cancellation fees, refund availability, refund processing period, availability of changes, and other transaction conditions for each product or service reserved or ordered through the Site shall be subject to the policies of the partner that actually provides the relevant product or service (the “Individual Provider”).
  2. Before making a reservation or payment, users must review the product detail page, reservation conditions, cancellation/refund policy, and any additional terms or individual notices of the Individual Provider, and any disadvantage arising from failure to review them shall be the sole responsibility of the user.
  3. As a mail-order sales intermediary or reservation intermediary platform, the Company shall not be liable, unless caused by the Company’s willful misconduct or gross negligence, for reservation cancellations, changes, refusal of refunds, or refund delays resulting from the policies, inventory, schedules, operating conditions, staffing, local circumstances, natural disasters, traffic conditions, changes in laws, internal partner circumstances, or other reasons related to the Individual Provider.
  4. The Company may transmit a user’s cancellation or refund request, or assist with payment cancellation procedures, in accordance with the Individual Provider’s policy; however, this shall not be construed to mean that the Company bears a refund obligation as the direct provider of the relevant product or service.
  5. Depending on the Individual Provider’s policy, refunds may be restricted, and penalties, fees, or deductions may apply, and such amounts shall be calculated in accordance with the individual conditions of each product or the rules of the Individual Provider.
  6. However, if withdrawal of subscription, refunds, or damages are mandatorily recognized under applicable law, such law shall prevail, and this provision shall not be interpreted as excluding any liability that the Company is required to bear under law.

  Article 23 (Travel Product Reservation Terms)

  Article 24 (Notice and Disclaimer for Medical and Beauty Services)

  Article 25 (Priority Application of Individual Terms and Provider Policies)

  Terms of Service

  Effective Date: 2026-02-27

  These Terms of Service set forth the rights, obligations, and responsibilities between TRENVL.COM (the “Company”) and users in connection with the use of the website and related services provided by the Company.

  Article 1 (Purpose)

  The purpose of these Terms is to define the rights, obligations, responsibilities, and procedures for use between the Company and users in relation to the internet-related services (the “Services”) provided through TRENVL.COM (the “Site”) operated by the Company.

  Article 2 (Definitions)

  The terms used in these Terms shall be defined as follows:

  1. “Site” means the online platform TRENVL.COM established by the Company using information and communications equipment such as computers and mobile devices to provide goods, services, reservations, information, and content, and may also refer to the Company itself where the context so requires.
  2. “User” means any member or non-member who accesses the Site and uses the Services provided by the Company in accordance with these Terms.
  3. “Member” means a person who has registered as a member on the Site and may continuously use the Services provided by the Company.
  4. “Non-member” means a person who uses the Services provided by the Site without registering as a member.
  5. “Partner” means a third-party supplier, seller, medical institution, accommodation provider, travel business operator, educational institution, guide, or affiliated company that provides products or services through the Site.
  6. “Products, etc.” means travel products, accommodations, admission tickets, medical/beauty-related reservations, educational programs, various services, and any tangible or intangible goods or services provided or intermediated through the Site.

  Article 3 (Posting, Explanation, and Amendment of the Terms)

  1. The Company shall post the contents of these Terms and user protection information such as the Company’s trade name, representative’s name, business address, business registration number, mail-order business report number, and contact information on the initial screen of the Site or on a linked page.
  2. The Company may amend these Terms to the extent that such amendment does not violate applicable laws and regulations.
  3. If the Company amends these Terms, it shall specify the effective date, reason for amendment, and amended details, and announce them together with the current Terms on the Site at least 7 days prior to the effective date. However, if the amendment is unfavorable to users, the Company shall provide at least 30 days’ prior notice.
  4. If a user continues to use the Services after the effective date of the amended Terms, the user shall be deemed to have agreed to the amended Terms. However, if the changes are unfavorable to users, the Company may conduct a separate consent procedure where necessary.

  Article 4 (Supplementary Rules)

  Matters not specified in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Framework Act on Electronic Documents and Transactions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, the Act on the Regulation of Terms and Conditions, and other relevant laws and commercial practices.

  Article 5 (Provision and Changes of Services)

  1. The Company provides the following Services:
     • Travel, accommodation, transportation, tickets, education, medical tourism, beauty, and related information services
     • Reservation, ordering, payment, consultation, inquiry, and customer support services for products and services
     • Content provision, events, promotions, membership, and other ancillary services
     • Other services determined by the Company
  2. The Company may change all or part of the Services it provides due to operational or technical needs.
  3. If the content of the Services changes, the Company shall announce the reason for and details of the change in advance. However, if unavoidable, it may announce such changes afterward.

  Article 6 (Suspension of Services)

  1. The Company may temporarily suspend the provision of the Services in cases such as maintenance, inspection, replacement, failure of information and communications facilities, communication interruption, system failure, partner service failure, or other significant operational reasons.
  2. The Company may restrict or suspend all or part of the Services in cases of force majeure such as natural disasters, national emergencies, power outages, hacking, or traffic surges.
  3. If the provision of Services is suspended pursuant to Paragraph 1 or 2, the Company shall notify users in advance. However, if advance notice is not possible due to unavoidable circumstances, notice may be given afterward.

  Article 7 (Membership Registration)

  1. A user may apply for membership by filling out the membership registration form designated by the Company and agreeing to these Terms and related notices.
  2. The Company shall accept an application for membership unless there are special circumstances.
  3. The Company may refuse an application for membership or, after approval, restrict or revoke membership in any of the following cases:
     • If false information is provided or another person’s information is used
     • If required information is omitted or entered inaccurately
     • If the application is made for purposes that violate applicable laws or these Terms
     • If it is significantly difficult to approve for technical or operational reasons
     • Any other case reasonably deemed inappropriate by the Company
  4. Membership shall be established at the time the Company’s acceptance reaches the applicant.

  Article 8 (Changes and Management of Member Information)

  1. If there is any change to the information provided at the time of registration, the member shall promptly update such information.
  2. Members shall manage their account information, including their ID and password, at their own responsibility and shall not allow any third party to use it.
  3. The Company shall not be liable for any disadvantages arising from negligent management, unauthorized use, or provision to a third party of a member’s account information, unless caused by the Company’s willful misconduct or gross negligence.

  Article 9 (Withdrawal and Restriction of Membership)

  1. A member may request withdrawal from membership at any time, and the Company shall process such request in accordance with applicable laws and internal procedures.
  2. The Company may restrict or revoke membership after prior notice if a member falls under any of the following:
     • If the member violates these Terms or applicable laws
     • If the member infringes the rights of others or interferes with the operation of the Services
     • If the member attempts orders, reservations, payments, or refunds through improper means
     • If the member falls under reasons specified by Company policy, such as long-term non-use
  3. The handling, retention, and destruction of personal information related to withdrawal or loss of membership shall be governed by applicable laws and the Privacy Policy.

  Article 10 (Obligations of Users)

  Users shall not engage in any of the following acts:

  • Registering false information or misappropriating another person’s information
  • Using the Site for profit-making purposes, unauthorized advertising, spam, or promotional activities without prior approval from the Company
  • Infringing the copyrights, trademarks, personal information, reputation, or other rights of the Company or any third party
  • Interfering with the normal operation of the Site
  • Engaging in acts threatening security, such as hacking, crawling, scraping, abnormal automated access, or distributing malicious code
  • Posting or transmitting illegal information or information contrary to public order and morals
  • Any other act in violation of applicable laws or Company policies

  Additional Special Terms

  These Special Terms apply to reservation, cancellation, refund, travel product, and medical/beauty-related services among the platform services provided by TRENVL.COM (the “Company”). If any provision of these Special Terms conflicts with other provisions of these Terms, these Special Terms shall prevail only for the relevant services.

  Article 22 (Reservation, Cancellation, and Refund Policy)

  1. The availability of reservations, eligibility for cancellation, cancellation fees, refund availability, refund processing period, availability of changes, and other transaction conditions for each product or service reserved or ordered through the Site shall be subject to the policies of the partner that actually provides the relevant product or service (the “Individual Provider”).
  2. Before making a reservation or payment, users must review the product detail page, reservation conditions, cancellation/refund policy, and any additional terms or individual notices of the Individual Provider, and any disadvantage arising from failure to review them shall be the sole responsibility of the user.
  3. As a mail-order sales intermediary or reservation intermediary platform, the Company shall not be liable, unless caused by the Company’s willful misconduct or gross negligence, for reservation cancellations, changes, refusal of refunds, or refund delays resulting from the policies, inventory, schedules, operating conditions, staffing, local circumstances, natural disasters, traffic conditions, changes in laws, internal partner circumstances, or other reasons related to the Individual Provider.
  4. The Company may transmit a user’s cancellation or refund request, or assist with payment cancellation procedures, in accordance with the Individual Provider’s policy; however, this shall not be construed to mean that the Company bears a refund obligation as the direct provider of the relevant product or service.
  5. Depending on the Individual Provider’s policy, refunds may be restricted, and penalties, fees, or deductions may apply, and such amounts shall be calculated in accordance with the individual conditions of each product or the rules of the Individual Provider.
  6. However, if withdrawal of subscription, refunds, or damages are mandatorily recognized under applicable law, such law shall prevail, and this provision shall not be interpreted as excluding any liability that the Company is required to bear under law.

  Article 23 (Travel Product Reservation Terms)

  Article 24 (Notice and Disclaimer for Medical and Beauty Services)

  Article 25 (Priority Application of Individual Terms and Provider Policies)
• Privacy and Data Policy (Required)

  Privacy Policy

  Effective Date: 2026-02-27

  TRENVL.COM (the “Company”) establishes and discloses this Privacy Policy as follows in order to protect the personal information of data subjects and to promptly and smoothly handle related grievances in accordance with the Personal Information Protection Act and other applicable laws and regulations.

  1. Purpose of Processing Personal Information, Items Collected, and Retention/Use Period

  The Company processes only the minimum personal information necessary to provide its services and does not use such information for purposes other than those listed below. If the purpose of use changes, the Company will take necessary measures, such as obtaining separate consent, in accordance with applicable laws and regulations.

  A. Membership Registration and Account Management

  - Purpose: Member identification, confirmation of intent to register, identity verification, account management, customer support

  - Items Collected (examples): Name, email address, password, mobile phone number, country, language settings

  - Retention Period: Until membership withdrawal. However, if retention is required by applicable laws, it will be retained for the relevant statutory period

  B. Reservations, Orders, Payments, and Contract Performance

  - Purpose: Reservation receipt, order processing, payment confirmation, voucher issuance, contract performance, refund processing, dispute handling

  - Items Collected (examples): Booker’s name, user’s name, contact information, email, nationality, passport information (if required for overseas travel/flights/accommodations, etc.), date of birth, payment information (payment method details, approval information), usage history

  - Retention Period: Until 5 years after transaction completion or until the end of the statutory retention period under applicable laws

  C. Medical, Beauty, Education, and Personalized Consultation Inquiries

  - Purpose: Receiving consultation requests, partner matching, checking reservation availability, responding to inquiries

  - Items Collected (examples): Name, contact information, email, country, inquiry details, preferred schedule, services of interest

  - Retention Period: 1 year after the consultation is completed. However, if retention is necessary for dispute response or follow-up inquiries, it will be retained for the relevant period

  D. Customer Service, Complaints, and Dispute Resolution

  - Purpose: Complaint handling, fact verification, response to complaints, dispute mediation, legal response

  - Items Collected (examples): Name, contact information, email, order/reservation information, inquiry details, attached materials

  - Retention Period: 3 years after completion of processing or until the end of the statutory retention period under applicable laws

  E. Marketing and Events (Upon Optional Consent)

  - Purpose: Event notifications, provision of discount/promotion information, newsletter delivery

  - Items Collected (examples): Name, email address, mobile phone number, country, categories of interest

  - Retention Period: Until consent is withdrawn

  2. Retention of Personal Information Pursuant to Applicable Laws

  The Company may retain personal information for a certain period as required under applicable laws and regulations, as follows:

  • Records related to contracts or withdrawal of subscription, etc.: 5 years
  • Records related to payment and supply of goods/services: 5 years
  • Records related to consumer complaints or dispute resolution: 3 years
  • Access records (where necessary for service security and verification of communications): For the period required under applicable laws or internal policies

  3. Provision of Personal Information to Third Parties

  The Company processes personal information only within the scope of the purposes described in Section 1 and provides it to third parties only where there is a legal basis under applicable laws, such as the data subject’s consent or special provisions of law.

  Example of Provision

  - Recipient: Reservation partners (hotels, tour operators, hospitals, clinics, educational institutions, carriers, etc.)

  - Purpose: Reservation confirmation, service provision, user identification, schedule coordination, on-site assistance

  - Items Provided: Name, contact information, email, reservation details, service schedule, nationality, passport information (if required)

  - Retention/Use Period: Until completion of service provision and for each partner’s statutory or contractual retention period

  ※ If there are actual recipients, please make sure to specify the name of the recipient or the scope by recipient type in detail according to your actual business operations before publication.

  4. Entrustment of Personal Information Processing

  The Company may outsource personal information processing tasks to external parties in order to provide smooth services. When entering into outsourcing agreements, the Company stipulates necessary matters to ensure the safe processing of personal information in accordance with applicable laws and supervises the entrusted parties.

  Examples of Outsourcing

  - Payment Gateway (PG): Payment approval, payment processing, refund processing

  - Cloud/Hosting: Data storage, server operation, backup

  - SMS/Email Delivery: Authentication, reservation notices, alert delivery

  - Customer Service Solutions: Inquiry reception and consultation support

  - Analytics Tools: Service usage statistics and performance improvement

  ※ In actual operation, please accurately state the names of the entrusted companies (e.g., PG provider, cloud provider, email delivery provider).

  5. Overseas Transfer of Personal Information

  The Company may transfer personal information overseas in the course of providing services, such as reservations with overseas partners, use of global cloud services, and integration with overseas payment or reservation systems. In such cases, the Company will ensure a lawful basis for transfer under applicable laws and disclose the required information in this Privacy Policy.

  Example of Overseas Transfer

  - Recipient: Overseas reservation partners, overseas cloud service providers, overseas payment/reservation system operators

  - Country of Transfer: [e.g., Singapore / United States / Japan / Vietnam — specify the actual country]

  - Items Transferred: Name, contact information, email, reservation details, payment-related information, passport information (if required)

  - Purpose of Transfer: Reservation confirmation, service provision, data storage, system operation

  - Timing and Method of Transfer: At the time of reservation or during service use, via network transmission

  - Retention/Use Period: Until the purpose is achieved or until the end of the retention period required by applicable laws/contracts

  ※ If overseas transfer actually occurs, the country of transfer, recipient, items transferred, purpose, and retention period must be specified in detail according to actual operations.

  6. Procedures and Methods for Destruction of Personal Information

  The Company destroys personal information without delay when the retention period has expired or the processing purpose has been achieved.

  • Electronic files: Deleted using technical methods that make recovery or restoration impossible
  • Paper documents: Shredded or incinerated

  7. Rights and Obligations of Data Subjects and Legal Representatives, and Methods of Exercising Rights

  Data subjects may exercise the following rights with respect to the Company at any time:

  • Request access to personal information
  • Request correction or deletion of personal information
  • Request suspension of processing of personal information
  • Withdraw consent
  • Refuse receipt of marketing information

  Such rights may be exercised in writing, by email, through customer service, or by other means, and the Company will take action without delay in accordance with applicable laws. A legal representative may exercise these rights on behalf of a child under the age of 14 with respect to the child’s personal information.

  8. Processing of Personal Information of Children Under the Age of 14

  If the Company collects personal information of children under the age of 14, it will take necessary measures, such as obtaining the consent of a legal representative, in accordance with applicable laws. If the service is not intended for children under the age of 14, the Company may, in principle, restrict membership registration or service use by persons in that age group.

  9. Automatically Collected Information and Use of Cookies

  The Company may automatically collect cookies, access logs, device information, browser information, IP addresses, and usage records during the course of service use.

  • Purpose of Collection: Maintaining login sessions, language settings, analyzing usage statistics, improving services, preventing fraudulent use
  • Users may refuse or delete the storage of cookies through browser settings.
  • However, if cookie storage is refused, some services may be restricted.

  10. Measures to Ensure the Security of Personal Information

  The Company takes the following measures to ensure the security of personal information:

  • Minimization of personnel handling personal information and management of access rights
  • Encryption of passwords and other important information
  • Retention of access records and access control
  • Installation and operation of security programs
  • Operation of server and network security measures, backup, and incident response systems

  11. Chief Privacy Officer and Grievance Handling Department

  The Company designates the following Chief Privacy Officer and responsible department to oversee personal information processing, handle complaints from data subjects, and provide remedies for damages.

  Chief Privacy Officer (CPO)

  - Name: [Name of Responsible Person]

  - Title: [Title]

  - Email: [Email]

  - Contact: [Phone Number]

  Personal Information Grievance Handling Department

  - Department: [Customer Service / Operations Team, etc.]

  - Email: [Email]

  - Contact: [Phone Number]

  12. Remedies for Infringement of Rights and Interests of Data Subjects

  Data subjects may contact the following institutions for damage relief or consultation regarding personal information infringement:

  • Personal Information Dispute Mediation Committee
  • Personal Information Infringement Report Center
  • Supreme Prosecutors’ Office
  • National Police Agency Cybercrime Reporting System

  ※ The above institutions are separate from the Company. You may contact them if you are not satisfied with the Company’s own resolution of personal information complaints or damage relief, or if you need more detailed assistance.

  13. Changes to the Privacy Policy

  This Privacy Policy may be changed in accordance with applicable laws, service content, or Company policy. If changes are made, the Company will provide notice through the Site. If there are material changes, the Company will give prior notice for a reasonable period before the effective date.

  Privacy Policy

  Effective Date: 2026-02-27

  TRENVL.COM (the “Company”) establishes and discloses this Privacy Policy as follows in order to protect the personal information of data subjects and to promptly and smoothly handle related grievances in accordance with the Personal Information Protection Act and other applicable laws and regulations.

  1. Purpose of Processing Personal Information, Items Collected, and Retention/Use Period

  The Company processes only the minimum personal information necessary to provide its services and does not use such information for purposes other than those listed below. If the purpose of use changes, the Company will take necessary measures, such as obtaining separate consent, in accordance with applicable laws and regulations.

  A. Membership Registration and Account Management

  - Purpose: Member identification, confirmation of intent to register, identity verification, account management, customer support

  - Items Collected (examples): Name, email address, password, mobile phone number, country, language settings

  - Retention Period: Until membership withdrawal. However, if retention is required by applicable laws, it will be retained for the relevant statutory period

  B. Reservations, Orders, Payments, and Contract Performance

  - Purpose: Reservation receipt, order processing, payment confirmation, voucher issuance, contract performance, refund processing, dispute handling

  - Items Collected (examples): Booker’s name, user’s name, contact information, email, nationality, passport information (if required for overseas travel/flights/accommodations, etc.), date of birth, payment information (payment method details, approval information), usage history

  - Retention Period: Until 5 years after transaction completion or until the end of the statutory retention period under applicable laws

  C. Medical, Beauty, Education, and Personalized Consultation Inquiries

  - Purpose: Receiving consultation requests, partner matching, checking reservation availability, responding to inquiries

  - Items Collected (examples): Name, contact information, email, country, inquiry details, preferred schedule, services of interest

  - Retention Period: 1 year after the consultation is completed. However, if retention is necessary for dispute response or follow-up inquiries, it will be retained for the relevant period

  D. Customer Service, Complaints, and Dispute Resolution

  - Purpose: Complaint handling, fact verification, response to complaints, dispute mediation, legal response

  - Items Collected (examples): Name, contact information, email, order/reservation information, inquiry details, attached materials

  - Retention Period: 3 years after completion of processing or until the end of the statutory retention period under applicable laws

  E. Marketing and Events (Upon Optional Consent)

  - Purpose: Event notifications, provision of discount/promotion information, newsletter delivery

  - Items Collected (examples): Name, email address, mobile phone number, country, categories of interest

  - Retention Period: Until consent is withdrawn

  2. Retention of Personal Information Pursuant to Applicable Laws

  The Company may retain personal information for a certain period as required under applicable laws and regulations, as follows:

  • Records related to contracts or withdrawal of subscription, etc.: 5 years
  • Records related to payment and supply of goods/services: 5 years
  • Records related to consumer complaints or dispute resolution: 3 years
  • Access records (where necessary for service security and verification of communications): For the period required under applicable laws or internal policies

  3. Provision of Personal Information to Third Parties

  The Company processes personal information only within the scope of the purposes described in Section 1 and provides it to third parties only where there is a legal basis under applicable laws, such as the data subject’s consent or special provisions of law.

  Example of Provision

  - Recipient: Reservation partners (hotels, tour operators, hospitals, clinics, educational institutions, carriers, etc.)

  - Purpose: Reservation confirmation, service provision, user identification, schedule coordination, on-site assistance

  - Items Provided: Name, contact information, email, reservation details, service schedule, nationality, passport information (if required)

  - Retention/Use Period: Until completion of service provision and for each partner’s statutory or contractual retention period

  ※ If there are actual recipients, please make sure to specify the name of the recipient or the scope by recipient type in detail according to your actual business operations before publication.

  4. Entrustment of Personal Information Processing

  The Company may outsource personal information processing tasks to external parties in order to provide smooth services. When entering into outsourcing agreements, the Company stipulates necessary matters to ensure the safe processing of personal information in accordance with applicable laws and supervises the entrusted parties.

  Examples of Outsourcing

  - Payment Gateway (PG): Payment approval, payment processing, refund processing

  - Cloud/Hosting: Data storage, server operation, backup

  - SMS/Email Delivery: Authentication, reservation notices, alert delivery

  - Customer Service Solutions: Inquiry reception and consultation support

  - Analytics Tools: Service usage statistics and performance improvement

  ※ In actual operation, please accurately state the names of the entrusted companies (e.g., PG provider, cloud provider, email delivery provider).

  5. Overseas Transfer of Personal Information

  The Company may transfer personal information overseas in the course of providing services, such as reservations with overseas partners, use of global cloud services, and integration with overseas payment or reservation systems. In such cases, the Company will ensure a lawful basis for transfer under applicable laws and disclose the required information in this Privacy Policy.

  Example of Overseas Transfer

  - Recipient: Overseas reservation partners, overseas cloud service providers, overseas payment/reservation system operators

  - Country of Transfer: [e.g., Singapore / United States / Japan / Vietnam — specify the actual country]

  - Items Transferred: Name, contact information, email, reservation details, payment-related information, passport information (if required)

  - Purpose of Transfer: Reservation confirmation, service provision, data storage, system operation

  - Timing and Method of Transfer: At the time of reservation or during service use, via network transmission

  - Retention/Use Period: Until the purpose is achieved or until the end of the retention period required by applicable laws/contracts

  ※ If overseas transfer actually occurs, the country of transfer, recipient, items transferred, purpose, and retention period must be specified in detail according to actual operations.

  6. Procedures and Methods for Destruction of Personal Information

  The Company destroys personal information without delay when the retention period has expired or the processing purpose has been achieved.

  • Electronic files: Deleted using technical methods that make recovery or restoration impossible
  • Paper documents: Shredded or incinerated

  7. Rights and Obligations of Data Subjects and Legal Representatives, and Methods of Exercising Rights

  Data subjects may exercise the following rights with respect to the Company at any time:

  • Request access to personal information
  • Request correction or deletion of personal information
  • Request suspension of processing of personal information
  • Withdraw consent
  • Refuse receipt of marketing information

  Such rights may be exercised in writing, by email, through customer service, or by other means, and the Company will take action without delay in accordance with applicable laws. A legal representative may exercise these rights on behalf of a child under the age of 14 with respect to the child’s personal information.

  8. Processing of Personal Information of Children Under the Age of 14

  If the Company collects personal information of children under the age of 14, it will take necessary measures, such as obtaining the consent of a legal representative, in accordance with applicable laws. If the service is not intended for children under the age of 14, the Company may, in principle, restrict membership registration or service use by persons in that age group.

  9. Automatically Collected Information and Use of Cookies

  The Company may automatically collect cookies, access logs, device information, browser information, IP addresses, and usage records during the course of service use.

  • Purpose of Collection: Maintaining login sessions, language settings, analyzing usage statistics, improving services, preventing fraudulent use
  • Users may refuse or delete the storage of cookies through browser settings.
  • However, if cookie storage is refused, some services may be restricted.

  10. Measures to Ensure the Security of Personal Information

  The Company takes the following measures to ensure the security of personal information:

  • Minimization of personnel handling personal information and management of access rights
  • Encryption of passwords and other important information
  • Retention of access records and access control
  • Installation and operation of security programs
  • Operation of server and network security measures, backup, and incident response systems

  11. Chief Privacy Officer and Grievance Handling Department

  The Company designates the following Chief Privacy Officer and responsible department to oversee personal information processing, handle complaints from data subjects, and provide remedies for damages.

  Chief Privacy Officer (CPO)

  - Name: [Name of Responsible Person]

  - Title: [Title]

  - Email: [Email]

  - Contact: [Phone Number]

  Personal Information Grievance Handling Department

  - Department: [Customer Service / Operations Team, etc.]

  - Email: [Email]

  - Contact: [Phone Number]

  12. Remedies for Infringement of Rights and Interests of Data Subjects

  Data subjects may contact the following institutions for damage relief or consultation regarding personal information infringement:

  • Personal Information Dispute Mediation Committee
  • Personal Information Infringement Report Center
  • Supreme Prosecutors’ Office
  • National Police Agency Cybercrime Reporting System

  ※ The above institutions are separate from the Company. You may contact them if you are not satisfied with the Company’s own resolution of personal information complaints or damage relief, or if you need more detailed assistance.

  13. Changes to the Privacy Policy

  This Privacy Policy may be changed in accordance with applicable laws, service content, or Company policy. If changes are made, the Company will provide notice through the Site. If there are material changes, the Company will give prior notice for a reasonable period before the effective date.

• Third-Party Consent Terms

  Consent to the Provision of Personal Information to Third Parties

  The Company may provide your personal information to third parties as described below in order to provide its services. Please review the following carefully before deciding whether to consent.

  1. Provision to Third Parties for Reservation and Order Fulfillment

  The following provision is made only to the extent necessary for transaction fulfillment, including reservation confirmation, performance of products and services, on-site user verification, and schedule coordination.

  Recipients

  Hotels, accommodation providers, tour operators, activity operators, transportation/carrier providers, hospitals, clinics, beauty providers, educational institutions, guides, and other reservation or service partners

  Purpose of Provision

  Reservation receipt and confirmation, user identification, voucher issuance, on-site assistance, schedule coordination, service provision, cancellation/refund processing, and customer inquiry handling

  Items Provided

  Name, contact information, email address, reservation information, date and time of use, number of users, nationality, date of birth, passport information (if required for overseas travel/flights/accommodations, etc.), and special requests

  Retention and Use Period

  Until the completion of service provision and the end of each partner’s statutory retention period or contractual retention period

  Right to Refuse Consent and Disadvantages

  You have the right to refuse consent to the above provision of personal information to third parties. However, if information essential for reservation or order fulfillment is not provided, reservation, confirmation, or use of the relevant product or service may be restricted or unavailable.

  2. Provision to Third Parties for Affiliate Marketing and Promotions (Optional)

  The following provision is for event notices, discount benefits, affiliate promotions, and personalized product information. Even if you do not consent, there will be no restrictions on your use of the basic services.

  Recipients

  The Company’s affiliate marketing partners, co-promotion partners, and affiliated brands

  Purpose of Provision

  Event notices, provision of discount benefits, joint marketing, and personalized promotional information

  Items Provided

  Name, contact information, email address, country, and categories of interest

  Retention and Use Period

  For 1 year from the date of consent or until consent is withdrawn

  Right to Refuse Consent and Disadvantages

  You have the right to refuse consent to the above provision of personal information to third parties, and even if you do not consent, there will be no restrictions on your use of basic services such as membership registration, reservations, and orders.

  3. Important Notes

  • The Company provides personal information to third parties only to the extent necessary in accordance with applicable laws.
  • Depending on the actual reservation or service type, the recipients, items provided, and retention period may vary, and detailed information may be separately provided on the product detail page or individual reservation screen.
  • If personal information is provided to overseas partners, matters regarding overseas transfer shall be governed by the Privacy Policy or a separate notice/consent procedure.
  • This consent may be changed in accordance with applicable laws and Company policy, and if changed, prior notice will be provided.

  Consent to the Provision of Personal Information to Third Parties

  The Company may provide your personal information to third parties as described below in order to provide its services. Please review the following carefully before deciding whether to consent.

  1. Provision to Third Parties for Reservation and Order Fulfillment

  The following provision is made only to the extent necessary for transaction fulfillment, including reservation confirmation, performance of products and services, on-site user verification, and schedule coordination.

  Recipients

  Hotels, accommodation providers, tour operators, activity operators, transportation/carrier providers, hospitals, clinics, beauty providers, educational institutions, guides, and other reservation or service partners

  Purpose of Provision

  Reservation receipt and confirmation, user identification, voucher issuance, on-site assistance, schedule coordination, service provision, cancellation/refund processing, and customer inquiry handling

  Items Provided

  Name, contact information, email address, reservation information, date and time of use, number of users, nationality, date of birth, passport information (if required for overseas travel/flights/accommodations, etc.), and special requests

  Retention and Use Period

  Until the completion of service provision and the end of each partner’s statutory retention period or contractual retention period

  Right to Refuse Consent and Disadvantages

  You have the right to refuse consent to the above provision of personal information to third parties. However, if information essential for reservation or order fulfillment is not provided, reservation, confirmation, or use of the relevant product or service may be restricted or unavailable.

  2. Provision to Third Parties for Affiliate Marketing and Promotions (Optional)

  The following provision is for event notices, discount benefits, affiliate promotions, and personalized product information. Even if you do not consent, there will be no restrictions on your use of the basic services.

  Recipients

  The Company’s affiliate marketing partners, co-promotion partners, and affiliated brands

  Purpose of Provision

  Event notices, provision of discount benefits, joint marketing, and personalized promotional information

  Items Provided

  Name, contact information, email address, country, and categories of interest

  Retention and Use Period

  For 1 year from the date of consent or until consent is withdrawn

  Right to Refuse Consent and Disadvantages

  You have the right to refuse consent to the above provision of personal information to third parties, and even if you do not consent, there will be no restrictions on your use of basic services such as membership registration, reservations, and orders.

  3. Important Notes

  • The Company provides personal information to third parties only to the extent necessary in accordance with applicable laws.
  • Depending on the actual reservation or service type, the recipients, items provided, and retention period may vary, and detailed information may be separately provided on the product detail page or individual reservation screen.
  • If personal information is provided to overseas partners, matters regarding overseas transfer shall be governed by the Privacy Policy or a separate notice/consent procedure.
  • This consent may be changed in accordance with applicable laws and Company policy, and if changed, prior notice will be provided.
• Agree to all